Leading insurer chooses comprehensive SaaS solution from IG&H powered by Novulo

Utrecht, April 10, 2025 – Nh1816, a rapidly growing insurer with 2.7 million policies, is taking a major step toward modernizing its back office. After an extensive selection process, Nh1816 has chosen the Novulo insurance platform, delivered as a SaaS solution by IG&H. With this decision, the insurer is opting for a future-proof policy and claims administration system.

IG&H will act as the technology partner, providing an end-to-end SaaS service that fully relieves Nh1816 of the setup, management, and continuous development of the insurance application.

A future-proof platform for growth

Nh1816’s rapid growth—with 2.7 million policies and over 625,000 insured individuals—has placed increasing pressure on its current system. By switching to Novulo, Nh1816 gains a flexible and scalable solution that enables more efficient processes and supports ongoing organizational development.

“To sustain our strong growth, we need software that evolves with us. Novulo offers the flexibility and performance we’re looking for,” says Jerre Veltman, Senior Manager IT at Nh1816. “At the same time, we preserve Nh1816’s authenticity while being fully supported through IG&H’s SaaS delivery of the new application.”

The project includes not only the migration of the policy and claims administration systems but also output management and integration with the financial systems. IG&H ensures a smooth transition and continuous innovation, allowing Nh1816 to focus on service and growth.

Renewing 3 million policies in just 6.5 hours

One of the key requirements for the new platform was the ability to speed up the policy renewal process. In the preliminary phase, Novulo demonstrated that the monthly renewal weekend could be reduced to just 6.5 hours—all while employees continue to work in the application. This marks a significant improvement. By leveraging modern technology, the platform not only enables faster processing times but also opens the door for further scaling in the future.

“Nh1816’s choice confirms that composable software is the key to scalable and future-ready insurance solutions,” says Frank Wille, founder and CEO of Novulo. “With our platform, IG&H delivers a flexible SaaS solution that eliminates lengthy development timelines and complex implementations.”

Complete peace of mind with a SaaS solution

IG&H takes full operational responsibility for the insurance application. Thanks to the SaaS model, Nh1816 benefits from automatic updates, scalability, and continuous innovation—without having to worry about development, management, or maintenance. As a result, Nh1816 can always count on a modern, up-to-date solution that grows with their business.

“As a service partner, we’re not only supporting Nh1816 through the implementation, but also guiding them through the entire modernization journey. From configuration to management and ongoing development, we’re fully supporting Nh1816 throughout this transition so they can focus on growth and service excellence,” says Stephan de Jong, Managing Director at IG&H.

About Novulo

Novulo offers an innovative composable software platform that enables organizations to build flexible and future-proof applications. Specifically designed for the insurance industry, Novulo empowers insurers, MGAs and service providers to seamlessly automate processes and quickly respond to market developments. The platform combines reusable software components with full control over application composition—eliminating the need for lengthy development projects and complex implementations. With Novulo, insurers gain the scalability, flexibility, and efficiency needed to optimize their services and achieve growth ambitions. Learn more at: verzekeren.novulo.com

About IG&H

IG&H is a leading consulting and technology firm with deep sector expertise in financial services, healthcare, and retail. The company supports organizations end-to-end in complex business transformations—from strategic consulting to the implementation, delivery, and management of technology. With a team of 700 professionals, including consultants, data analysts, transformation experts, and low-code developers, IG&H helps insurers, MGAs, and service providers modernize their processes and IT landscape through a comprehensive SaaS solution. Learn more at: www.igh.com.

About Nh1816

Founded in 1816 and based in Oudkarspel, West Friesland, Nh1816 Insurance has evolved into a mid-sized property and life insurer working exclusively with professional, local insurance advisors. The company insures over 625,000 individuals across the Netherlands and manages 2.7 million policies. As a cooperative insurer, Nh1816 stands out through its stable policies and innovative solutions such as digital insurance policies and optimized customer relationship management. Staying true to its cooperative roots, a significant portion of profits is returned to society. Learn more at: www.nh1816.nl.

Stephan de Jong

Managing Director Technology

+31625058135

stephan.dejong@igh.com