Nobody has a crystal ball to predict the future, but we can make some educated guesses about which direction technology will move towards. What can you expect from technology today, tomorrow and down the line? And what do you need to make it a reality? Below we provide some likely scenarios, highlight some select tech trends and share sector examples. You can also find action points for you to keep up with certain technological developments, both for right now and the not-too distant future.
(Gen)AI implementation for simple, repetitive tasks
AI will reshape the way companies deliver their service
This includes the vast and exponentially growing potential of Generative AI, physical AI, responsible AI and AI-driven optimization. Adoption is key - while remaining aware of the current limitations and associated risks. Upon project completion, make sure you maintain continuous development for ongoing innovation. In Financial Services, image analysis will increasingly play a role. For instance, by automatically analyzing an insurance claim or a customer sending in pictures and the location of objects they wish to insure.
Action points
Is your business all set to use artificial intelligence effectively? First conduct an AI readiness assessment in key areas. In the long term, your goal can be autonomous business processes. Make sure you have access to a cloud-based AI Platform for development and ultimately develop capabilities for multi-modal data.
Human-centered design for hyperpersonalization
Human-centered design makes sure the technology adapts to humans instead of the other way around
The future is hyper-personal. Technology is enabling and, when applied correctly, significantly enhances customer experience through hyper-personalization and on-demand insightful assistance.
In Retail, the call for life-centered design will become louder. This is a more holistic design approach that expands on human-centered design. The focus will not only be on creating value for the user, but also for the environment, community and economy. Advanced data analytics, AI omnichannel integration and personalization engines will support this shift.
Action points
Make things as clear as can be with visual representations of literal customer experience mapping. Then, provide customers with what they want before they even know they want it: aim for anticipatory design. Implement digital experience monitoring to get insights into user behavior and technical performance. The ultimate goal is to develop predictive user behavior modeling.
Value from data to realize your technological vision
Data is the lifeblood of all technology and AI development
You need a structured data environment and high data availability. To keep expenditures under control, the precision of extracting the most valuable data is a must. This also applies to exchanging and connecting realtime data with others.
Especially in healthcare, each provider needs to have access to the relevant information. Collaborative digital platforms integrate the complex landscape of Electronic Patient Records and co. while keeping maintenance low.
Action points
Set up a data training program and aim for ultimate interconnectedness: cognitive data fabric along different sources and environments. This allows you to organize, integrate and make sense of your data. Deploy ETL (extract, transform and load) tools to ultimately develop prescriptive analytics capabilities to help you answer, “What should we do?
Digital capabilities to outperform your competitors
Get digital or die trying
Did you know high performers in the adoption of digital capabilities and integrating those in their prime business processes outperform their peers by at least 30 percent? Agility and (very) short lead times to deploy new functionality into production are key differentiators. Standard functionalities should be handled generically by a provider.
Once we reach integration into the metaverse and biometrics, you'll be able to work remotely in a simulated 3D environment after a quick scan of your iris.
Action points
First focus on the Application Programming Interfaces (APIs) that support your application to allow multiple uses, instead of creating APIs later. In the long run, you will join a parallel 3D virtual world with the integration of the Metaverse. For now, implement a multi-cloud strategy. Ultimately, you will develop autonomous, self optimizing IT operations.
Want to get ahead with tech? Get in touch today.
Ron Evers
Managing Director Technology
+31610245350