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The IG&H ‘IMPULS’ approach has enhanced employees’ ownership and mutual collaboration. As a result, both the service provision and the...

In recent years we have seen several large-scale mechanization initiatives in the retail industry, and things are not expected to slow...

What we did We designed a clear, complete organizational structure, including clear descriptions of jobs and responsibilities based on...

What the customer wanted Matching customer needs to the products offered in the store: The current store formats were not in line with...

Rising e-commerce sales are driving up demand for parcel deliveries. Good times for logistics carriers, you might think. However, the...

It is key to understand how great or poor customer experience influences your consumer’s behavior and your success as a retailer”, De...