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Inzichten
De markt beweegt snel. Dit kan jij ook. Om je geïnspireerd en op de hoogte te houden, publiceren we regelmatig inzichten en tips.
Enabling a strategic assortment renewal at a Dutch non-food retailer
What we did We designed a clear, complete organizational structure, including clear descriptions of jobs and responsibilities based on...
Boosting 8% revenues by aligning customer needs and assortment via >330 new floorplans
What the customer wanted Matching customer needs to the products offered in the store: The current store formats were not in line with...
Last-mile delivery model under pressure; paradigm shift inevitable
Rising e-commerce sales are driving up demand for parcel deliveries. Good times for logistics carriers, you might think. However, the...
When does technology enhance customer experience?
It is key to understand how great or poor customer experience influences your consumer’s behavior and your success as a retailer”, De...
Ruud Schoenmakers new IG&H partner within retail practice
IG&H expands the retail branch of the company with Ruud Schoenmakers as new partner. Schoenmakers joined IG&H as a consultant in 2005....
Dutch retailers still rated higher than Amazon and Alibaba
Coolblue has the best customer experience in the Netherlands, according to research by consultancy firm IG&H among 2000 consumers. De...
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